This agreement applies to all candidates studying on courses with Cecos College London and Cecos Assessor Training referred to herby as Cecos Training whose registered address is at
59 Compton Road, Islington, London N1 2PB
These Terms and Conditions form a legal Agreement between you and Cecos Training. We expect you to read these terms and conditions carefully. If you do not agree with these Terms and Conditions, you may not use any of our Web sites, services or book on any of our courses.
By actually booking or using our services, you understand and agree that we will treat your use of the Services as acceptance of our Terms from that point onwards. By submitting your booking request you are offering to enter into a contract for training or services. We will send you an electronic message or other written acknowledgement confirming that we have received your request.
However, we reserve the right to reject any booking request we receive particularly when there is evidence the learner will not be able to meet the assessment criteria and demands of the course. A contract will only be formed when you have been given access to our resources and allocated a Tutor.
Cecos Training complies with all applicable legislation such as the Data Protection Act 1998, Equality Act 2010 and Health and Safety Act 1974. We reserve the right not to engage with anyone regarding the assessment and learner matters of any of our candidates due to Data Protection. We do not store credit card details nor do we share these with any 3rd parties. You consent that we will keep your enrolment details, assessments and correspondence in line with our Data Protection policy. This information can be shared with our awarding body and any applicable regulators.
We will not share your email address with unauthorised persons. Learners should be aware that any bounced emails from auto responders can reveal your email address to members of a forum thread. You are advised not to set auto responders if you do not wish for your email address to be disclosed to others.
You have the right to access any personal data that is being kept about you. To access your information you need to make a written request along with a payment of £15. This fee is chargeable on each occasion that access is requested. Cecos Training aims to comply with requests for access to personal information as quickly as possible, but will ensure that it is provided within 40 days (in line with legislation) unless there is good reason for the delay. In such cases, the reason for the delay will be explained to you in writing.
You consent that some telephone calls may be recorded for training or quality assurance purposes. You also consent that should you send carbon copies of any emails to other parties we reserve the right to also include these parties when we reply or send any further correspondence to you.
Where you have not signed our learner agreement you agree that once you access any of our services or have been assessed this will be treated as consent and acceptance of our terms.
The Terms will continue to apply until terminated by Cecos Training. We will not be liable for any delay or failure in performance or interruption of the delivery of our services resulting directly or indirectly from any cause or circumstances beyond our reasonable control.
Use of Service
1] In order to access certain Services, you may be required to provide information about yourself (e.g. identification or contact details) as part of the registration process for the Service, or as part of your continued use of the Services. If a company booking has been made, all learners or their representative should ensure we have their contact details to allow commencement of the course and assessment. Some information such as email addresses are very essential when it comes to setting you up on our e-learning system.
2] You agree that any registration information you give to Cecos Training will always be accurate, correct and current. It is your responsibility to ensure your details are up to date including emails as these will be used to maintain communication with you. After completion of your course, we will send your certificate to the address you or your representative has supplied.
3] Unless you have been specifically permitted to do so in a separate agreement with Cecos Training, you agree that you will not reproduce, duplicate or copy, or sell, trade, resell or otherwise commercially exploit, any of our learning resources, course materials and services, or any part for any purpose.
4] You agree and understand that you are responsible for maintaining the confidentiality of passwords associated with any account you use to access our Services. For the avoidance of doubt, you agree that you will not share, disclose and permit any other person to use your account or password to access our services without our permission. Accordingly, you agree that you will be solely responsible for all activities that occur on your account.
5] We reserve the right to modify or withdraw temporarily or permanently our Web site or any resources with or without notice to you. The information, material and services provided on the Web site are provided on an 'as is' and 'as available' basis. Although every reasonable effort has been made to ensure that the information and material on our Web site was complete and accurate at the time of publication, it is subject to variation at any time without notice and we give no warranty whatsoever that any information or material on the Web site will be accurate or complete at any particular time or at all.
We shall not be liable for the content of or any omissions from the Web site, including any inaccuracies, errors or misstatements in the data available. We do not commit to ensuring that the web site remains available or that the material on the web site is kept up-to-date. We will not be liable for any loss or damage arising out of any event or events beyond our reasonable control. This includes weather conditions, strikes, natural disasters or terrorism events.
None of the materials pertaining to our events and courses is intended to constitute financial, legal or professional advice. You should therefore not rely on advice given in a learning environment which should always be treated as hypothetical. You are encouraged to seek appropriate advice.
6] You must abide by all applicable laws and regulations in connection with your use of our Web site and our services.
7] You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use when training with us or using this Web site and any or our services.
8] We have not reviewed any of the sites that may be linked to this Web site and our course materials. We are not responsible for the content of any linked pages or other sites linked to this Web site or our resources. We have no responsibility or liability arising from the content of any linked pages or link sites or for any error, defamation, omission, obscenity or inaccuracy contained in any information therein.
We will not be liable to you for any damage to or loss of data, loss of profit, anticipated profits, revenues, anticipated savings, and goodwill or business opportunity or for any special, indirect or consequential loss or damage howsoever arising.
9] You must not use our resources and e learning platform in any way that causes, or may cause, damage to the web site or impairment of the availability or accessibility of the web site; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
10] You must not use our web site to transmit or send unsolicited commercial communications this includes marketing without our express written consent. Access to certain areas of our web site is restricted. We reserve the right to restrict access to areas of our web site and services at our discretion.
11] If we provide you with a user ID and password to enable you to access restricted areas of our web site or other content or services, you must ensure that your user ID and password is kept confidential. We may disable your user ID and password at our sole discretion without notice or explanation.
12] Upon registering with Cecos Training, once you receive confirmation and/or an invoice you will be liable to pay the full amount reflected on the invoice. Your booking or invoice will be cancelled if payment is not received within five days. This does not apply if alternative payment terms have been agreed.
13] You provide consent that your information may be shared with interested parties if there is a risk to your self and others. You also agree that your information may be shared with significant others such as awarding and professional bodies, regulators, learner records services, employers and during litigation.
14] You accept that from time to time you might be assessed by a trainee under the supervision of qualified staff.
15] Cecos Training do not accept responsibility for complaints arising from possible food poisoning or allergies and all such complaints should be addressed or directed to food providers. This only applies when food is provided.
16 ] While Cecos Training endeavours to ensure reasonable safety and security at our events and courses, it must be understood that all parties attending do so at their own risk. We will not be held responsible for injuries that may be incurred as a result of attending an event or course where the circumstances are outside of our control. However, nothing in these terms and conditions or any other terms of Cecos Training seeks to exclude liability for death or personal injury resulting from Cecos Training’s negligence.
17] All candidates should participate in an induction whether face to face or online. You agree that you will work hard to ensure you complete your course within the specified time period. You agree that you will be actively involved in the assessment process of your course. You are expected to utilise all the support available such as web conferences and workshops. It is your responsibility to ensure you fully take part in induction and course activities. You are responsible for your own learning. You should therefore take ownership and ensure your conduct on the course is in line with the QCF level descriptors and meet course requirements. You consent that you may be requested by the assessor or moderator to participate in some course activities in order to address your needs.
You will be required to work within the boundaries of your assessment plan and directions given by your assessor. It is your responsibility to ensure you make the necessary arrangements to facilitate assessment within your work place (where applicable). Your assessor can also request you to attend workshops or participate on forums as part of addressing any needs you might have especially if you are struggling!
If you do not follow your assessment plan, you might incur delays with your feedback and future assessment. If your actions are deemed deliberate and unreasonable by a member of the internal quality assurance team, you might be withdrawn from your course for lack of progress or failure to meet course outcomes or any bench mark in place such as failure to adhere to applicable code of practice. We reserve the right to charge you for any future assessments if you deliberately create extra work or do not follow the guidance from the assessment and moderation team. We also reserve the right not to assess you if you do not participate in course activities and engage with the learning process. QCF qualifications do not just involve completing coursework you have to demonstrate that you have fully participated in the learning process. There is no compromise.
Candidates are expected to take ownership and responsibility of their course. We will not accept representations and any work submitted by third parties on your behalf. We will only engage with you as you will be the one affected by the learner agreement, assessment plan, candidate terms and conditions in place which governs our relationship. Although you are also a customer your primary role is that you are a candidate first and have to ensure you work within the boundaries of any agreements in place. Employers, parents and any stakeholders can be involved as long as you give written consent, their involvement, level of involvement is acknowledged in the holistic plan. Cecos Training is not obliged to respond or enter into dialogue with any parties not acknowledged in the holistic plan. This does not apply to regulators and those we have written agreement in place to disclose assessment information.
Standards and Quality
18] We are committed to ensure standards are maintained to preserve the integrity of vocational qualifications we deliver. We are aware with emerging technology there are now possibilities of remote assessments. Use of technology is highly encouraged but this does not have to affect the quality of assessments or your evidence. All evidence will be tested for currency, reliability and currency. If this is not possible then the evidence will not be accepted. Learners should ensure they arrange for their assessor to observe them for competency courses. If other evidence is going to be used, this will need to be checked for authenticity. Your assessor should be given contact details of any witnesses. Please note there might be an expectation for expert witnesses to hold certain qualifications or experience. Expert Witnesses will be expected to complete our Expert Witness form or forward their CV and certificates to support their occupational competency status.
You should also show evidence that you have sought permission if you are using your employers or any third party resources. Consent should also be sought from service users, learners and any relevant stake holders. Your assessor might reject any work product evidence you have if you are unable to prove permission has been granted by your employer or any relevant partners.
You are also encouraged to concentrate on quality evidence instead of quantity. Your work should fully meet the criteria. There is no guessing or assumptions that the assessor, moderators or any other reader knows and understands your work. You are expected to work at the level you have enrolled on. Level 2 under the QCF is considered equal to GSCE's. Level 3 is considered equal to A -levels while level 4 and level 5 are equivalent respectively to the first and second year of an undergraduate degree. Your work is therefore expected to demonstrate some research and analytical thinking. Referencing should follow the Harvard Referencing System.
You are entitled to access our policies such as Complaints and Appeals if you feel our standards have fallen short. You can find out about our complaints procedure from your learners handbook. You will be expected to follow and exhaust the various procedures starting with all internal stages before moving to external stages. If you decide to bypass our internal procedures you might jeopardise any support that is available to you. Any time scales that are stated as part of our procedures will not apply. We reserve the right to consult third parties such as awarding and professionals bodies as part of our quality assurance procedures.
Price and Payment
19] In any case where the trainee has not paid, or for example has other outstanding payments, we reserve the right to refuse entry to any of our events. We also reserve the right not to assess your work or pass any information about registration, assessments and moderation when you have not made payment. Please note, that you might be expected to pay at least 50% of your course fees to be fully registered as a candidate. Awarding body registration normally takes place within 10 days after full payment. Candidates paying by instalments will be registered after we receive their second monthly instalment.
20] Once we have received your booking and payment, we then send you a confirmation email. When you receive this confirmatory e-mail, a contract between you and Cecos Training is formed. Please see Clause 27 about your statutory rights.
21] The price of any Courses will be as quoted on the Web site from time to time, except in cases of obvious error. This Web site contains a large number of Courses and it is always possible that, despite our best efforts, some of the Courses listed on the Web site may be incorrectly priced. We will normally verify prices as part of our registration procedures so that, where the correct price of any Courses is less than our stated price; we will charge the lower amount. If the correct price of the Course is higher than the price stated on the Web site, we will normally, at our discretion, either contact you or reject your booking and notify you of such rejection.
22] Prices are liable to change at any time, but changes will not affect bookings in respect of which we have already sent you a confirmatory e-mail in terms of Clause 20. All quotations have to be written and are only valid for 14 days.
23] All credit/debit card payments are subject to validation checks and authorisations by the card issuer. If the issuer of your payment card refuses to or does not for any reason authorise payment to us, we will not accept your booking in accordance with Clause 19.
E-learning and QCF Requirements
24] If you book on any of our distance or blended learning courses, you agree that a proportion of it would be by e-learning. It is your responsibility to ensure you have access to a multi-media computer and internet.
If you are enrolled on a blended learning course the primary course delivery is by web conferences, face to face workshops, forums (or learning logs) and tutorials. A reading list is also provided. The E learning System also contains supplementary course resources to aid your learning.
It is your responsibility to access and follow any of the activities highlighted above as they also count towards Guided Learning Hours (GLH).
It is also your responsibility to access your e-learning account where course messages will be posted. The management and assessment team will issue notices, deadlines and any course information. All communication will be dated and considered to have been passed to the learner once posted on our online portal. Cecos Training will not accept any responsibility and excuses from learners who fail to access their e-learning account and subsequently do not access any communication.
Micro-teach and Workshops
25] You may receive invitations to attend scheduled workshops and micro-teach sessions at our training centre. We also reserve the right to not schedule any micro-teach or workshop if it is not cost effective. Workshops scheduled away from our main training centre can be cancelled any time if there is no or very little interest from our candidates.
26] We aim to support all our candidates. Each candidate is allocated an assessor who is their first point of contact and primary source of support. We also operate a tutorial system where candidates can request support for further support. Candidates can also get support with their work by completing Assignment Planners where they can get guidance before they can fully tackle any assignment.
There are other sources of support such as face to face workshops, forums where candidates can benefit from both peer and support from other course staff besides their allocated assessor. Our office staff can also provide general support. In return we expect you to utilise all these methods of support. We will not accept any claims of lack of support from Cecos Training if there is clear evidence you have not fully utilised all support provided.
Assessed by Portfolio
27] If your course is assessed by portfolio, it is your responsibility to ensure you submit your work as a portfolio otherwise your work will be rejected and you will miss any internal or external moderation. You should submit your work following the portfolio index provided. It is important for your portfolio to be presented in a clear format that will allow tracking and auditing of your work. If you want us to post your incomplete work back to you, admin and postage charges will apply. Candidates are responsible for tracking their evidence. Guidance will be provided by course staff. You will be expected to keep electronic copies of your course portfolio in a service such as Google drive or Drop Box in case your hard copies are destroyed accidently.
28] We reserve the right to withdraw any candidate who behaves inappropriately on their course. Serious incidents will be reported to the police, awarding body, employers, other relevant bodies and might result in litigation. You are expected to adhere to our equal opportunities, inclusion, health and safety, data protection and academic policies. Unreasonable behaviour includes libellous claims, unjustified actions designed to damage our business and reputation, being abusive, passing rude remarks, shouting, non compliance of quality assurance procedures, refusing to follow the assessment process and failure to adhere to our terms and conditions.
You are not allowed to film or record any of our teaching sessions without permission. Doing so will result in a breach of contract. Cecos Training reserves the right to withdraw you from the course or to instigate any disciplinary measures in place.
If your behaviour is considered as harassment, libellous, or undermining the assessment and quality assurance process, we reserve the right to stop any communication with you while we instigate any of our policies. We have a zero tolerance towards extreme unreasonable behaviour. We will not hesitate to withdraw you from the course especially if you are enrolled on a course where you are expected to demonstrate professional behaviour and respect for others. We will seek awarding body opinion when you have suggested problems with our assessment and moderation processes.
Learners on placement are expected to behave like any of our employees. This includes where we have facilitated candidates for the learner to assess as part of their course. Cecos Training reserves the right to withdraw you from the placement for any behaviour not normally expected from an employee of the company.
29] We do from time to time offer placement to candidates who have occupational competency in some courses we deliver. A written placement agreement has to be in place. Placements do not imply offer of employment. Cecos Training reserves the right to withdraw the placement where we lose confidence in your practice and where the agreement in place is broken. You can appeal against our decision or ask us to reconsider our decisions. Placement agreements fall outside our complaints procedures.
Assessment Lapse and Lack of Progress
30] If you remain inactive or have not completed any assessment for at least eight weeks, your assessment will be withdrawn. A reinstatement fee of £95 will apply. This fee does not apply if you qualify for exemption under our extenuating circumstances policy. The fee does not apply if you had formally notified us of your absence.
If you have not participated in any activities for 15 weeks, without making any contact we reserve the right to withdraw you from your course. Your registration with the awarding body might also be withdrawn. This does not apply to learners who are exempted under our extenuating circumstances policy, or if you have been granted an extension.
Cecos Training is entitled to full course fees if you exceed the course duration by a year. You are only exempted from the fees if there is a written agreement in place acknowledging the exemption. The fees can be claimed any time, during or when you have completed your course work. Cecos Training reserves the right not to provide formal feedback or pass your work for internal and external moderation where there are outstanding payments.
31] Cecos Training is committed to continuously improve our services. We are audited by external bodies and also carry out standardisation activities to improve our courses. We do strive to implement the latest evidence based practice and also respond to feedback from our candidates, assessors, internal and external verifiers or from the industry sector. As a result from time to time, we adjust the structure of our courses. If you enrolled a while back and have not completed your course during your normal course duration, your work will be assessed and internally moderated according to any new changes. You might find yourself with new responsibilities and asked to complete additional work. You are encouraged to follow your original assessment plan and complete your course as scheduled to avoid this happening to you!
Unclaimed Portfolios and Certificates
32] Candidates are encouraged to claim their portfolios within 90 days after external moderation has taken place. Unclaimed portfolios may be disposed of securely at the end of the 90 days. We will post any certificates to the address you have provided during booking. It is your responsibility to ensure you inform us of any change of address.
No Show and last minute cancellations
33] No shows and last minute cancellations cost money including travelling, venue booking, time, wages for the assessor/s and sometimes hotel fees. It is also worthwhile to remember majority of our courses are popular and involves a number of variables and resources which will be difficult to organise again. There will also be a probability that we would have turned away another candidate. As a result anyone who does not turn up or cancels within 24 hours will not receive any refund. A penalty charge might also be applicable.
Cancellations by the Trainee
34] All awarding body fees are non-refundable should you cancel your place. There might be partial refund excluding any applicable registration, administration and service charges. If you do not enrol face to face, your statutory right allows you fourteen working days to cancel.
To cancel please send a written request by recorded post or email us. Your right to cancel ends after you have booked on the course, accessed our resources, downloaded any materials, completed some course work and participated on any course activities.
You should cease using any of our resources. Physical course materials must be returned within 14 days of your written request. You are free to cancel your booking and withdraw yourself from the course any time. This can be an individual choice or choice made on your behalf by anyone who would have funded your course.
Cecos Training will not grant refund requests outside the legislative period or when you do not have any cancellation rights. There are no exceptions as once the 14 days have lapsed we would have engaged in some planning, administration and at times assessment activities.
If we decide at our discretion to refund part of your payment we will consider a number of factors including evidence of providing support, any communication that has taken place , administration, any downloads, access of digital resources, posting of resources and access to our copyrighted materials. As a rough guide, a service charge of £400.00 will then apply for access and use of our resources. We also reserve the right to charge other fees to cover any other expenses and admin costs. We also reserve the right to charge you 35% of the market selling price of our course resources instead of the service charge if you have accessed our course resources for 30 days or more. Administration charges start from £12 per hour.
Cecos Training understands that our learners are also customers. We respect Consumer Rights and will refund or compensate where our service have fallen short. You will however need to follow any of our grievances policies such as Complaints and Appeals which are highlighted in the learner handbook. We sometimes provide a discretionary refund. A discretionary refund is not an entitlement. It can take up to six months for us to decide whether to provide a discretionary refund or not. Where we have given a discretionary refund, you understand that you are not entitled to know how we have decided on the amount given. You have no right of knowing what we pay to our staff or contractors. Discretionary refunds are given by the company as goodwill and should not be a basis of any complaint or litigation!
When you have booked on a combined course there is no right for you to separate the courses. You also do not have any right of a refund when you have commenced any part of the course. Any refunds paid will be at our sole discretion and subject to the Service and Administration charges highlighted above.
Changes and Cancellations by Cecos Training
35] Our events/training courses are constantly updated and improved. We reserve the right to alter any of the content without prior notice. You will however be given a transition period where you are expected to continue with your current assessment procedures till a specified date. If you have not been able to complete your course work and the date lapses you are then expected to follow the current procedures.
36] We also reserve the right to cancel an event or training course at any time without liability. In these circumstances, we might offer an alternative date, a credit note or a full refund.
Payment of Course Fees and Services
37] Candidates are only considered to have booked on a course when we receive payment. Payment for courses and services is usually required beforehand. We accept instalments. Candidates are welcome to propose and negotiate more flexible payment terms.
Non Payment of Course Fees
38] It is your responsibility to ensure all course fees are paid. If you are paying by instalments and have not made all your payments according to your instalment plan, we reserve the right not to assess or moderate your work or process certification until full amount of the course is paid. We also reserve the right to charge an additional admin fee equal to 10% of the initial course fee for adjusting your agreement and setting up new payment terms.
If any fees are outstanding you remain a debtor until all fees are paid in full. As a debtor we reserve the right not to claim your certificate from the awarding body, provide any official confirmation of your assessment, moderation, results and feedback.
Due to a high number of bad debts we now expect payment for our services from companies and organisations up front. We also reserve the right to pass all debts to a collection agency that will charge additional administration fees and interest if you ignore our requests for payment. They may also add further County Court costs which might affect your credit rating in the future.
Please note that even if you choose not to continue with the course at any time the whole amount is still due as you will have entered into a legally binding contract to pay the full amount. We are a very understanding learning provider, so if you are experiencing financial difficulties why not call us and work on some workable arrangement instead of allowing the debt to be passed for collection.
For FREE help & advice call : 0207 060 3538